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Title
Text copied to clipboard!Senior Transit Operator
Description
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We are looking for a dedicated and experienced Senior Transit Operator to join our team. In this role, you will be responsible for operating transit vehicles, ensuring the safety and comfort of passengers, and adhering to all traffic laws and regulations. You will also be expected to provide excellent customer service, handle emergency situations, and maintain accurate records of your daily activities. As a Senior Transit Operator, you will play a crucial role in the smooth operation of our transit system, and your expertise will be vital in training and mentoring junior operators. You will need to have a thorough understanding of transit routes, schedules, and vehicle maintenance procedures. Additionally, you will be required to communicate effectively with dispatchers, supervisors, and passengers. The ideal candidate will have a strong background in transit operations, excellent problem-solving skills, and the ability to remain calm under pressure. You should also be physically fit, as the job may require long periods of sitting, as well as occasional lifting and maneuvering of equipment. If you are passionate about public transportation and have a commitment to safety and customer service, we encourage you to apply for this rewarding position.
Responsibilities
Text copied to clipboard!- Operate transit vehicles in a safe and efficient manner.
- Ensure the safety and comfort of passengers at all times.
- Adhere to all traffic laws and transit regulations.
- Provide excellent customer service to passengers.
- Handle emergency situations calmly and effectively.
- Maintain accurate records of daily activities and incidents.
- Train and mentor junior transit operators.
- Communicate effectively with dispatchers and supervisors.
- Perform pre-trip and post-trip inspections of vehicles.
- Report any vehicle maintenance issues promptly.
- Assist passengers with disabilities or special needs.
- Follow established transit routes and schedules.
- Manage fare collection and issue receipts as needed.
- Resolve passenger complaints and conflicts professionally.
- Participate in ongoing training and professional development.
- Ensure cleanliness and orderliness of the transit vehicle.
- Monitor and report any suspicious activities or security concerns.
- Stay informed about changes in transit policies and procedures.
- Collaborate with other transit staff to improve service quality.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Valid commercial driver's license (CDL) with passenger endorsement.
- Minimum of 5 years of experience in transit operations.
- Excellent driving record with no major violations.
- Strong knowledge of traffic laws and transit regulations.
- Ability to operate various types of transit vehicles.
- Excellent customer service and communication skills.
- Ability to handle stressful situations calmly and effectively.
- Physical fitness and ability to sit for long periods.
- Ability to lift and maneuver equipment as needed.
- Strong problem-solving and decision-making skills.
- Ability to train and mentor junior staff.
- Attention to detail and strong organizational skills.
- Ability to maintain accurate records and reports.
- Willingness to work flexible hours, including nights and weekends.
- Commitment to safety and adherence to safety protocols.
- Ability to work independently and as part of a team.
- Knowledge of local transit routes and schedules.
- Basic computer skills for record-keeping and communication.
- Professional and courteous demeanor.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with operating transit vehicles?
- How do you ensure passenger safety during your shifts?
- Can you provide an example of how you handled an emergency situation?
- What strategies do you use to provide excellent customer service?
- How do you stay updated on traffic laws and transit regulations?
- Can you describe a time when you had to resolve a passenger conflict?
- How do you handle stressful situations while on duty?
- What experience do you have with training and mentoring junior staff?
- How do you ensure your vehicle is properly maintained?
- Are you comfortable working flexible hours, including nights and weekends?
